WebsiteAlive Review : Best Live Chat Software


Web Software Reviews, Website Plugins Reviews / Tuesday, February 20th, 2018

WebsiteAlive is a well-designed online communications provider dedicated to creating to innovative, custamizable, technical and unique experiences for business and consumers. The product has impressive security features, monitoring abilities and integration facility. It offers the robust, reliable, innovative and affordable services to its clients, helping the business organisation to communicate with their customers in real time.

The product is fully customizing so, the companies or agents can modify chat buttons, surveys, proactive chats and chat windows. It is the number one live chat solution that helps you improve sales, lead generation and customer support. The main feature of this tool is an easy integration to other applications. it can handle more customers as compared to phone agent and solves their problems quickly with canned responses. Proactive chat invites automated chat invitation after visitors make certain action on website.

WebsiteAlive Company Overview

WebsitAlive is a global live chat software company that was founded in 2004 year. It is US based company and it has more than 10,000 websites. It is online communication company providing alive chat, alive dial, alive message, alive social and aliveconcierage to private or public companies. The product connects the business enterprises to meet the website visitors, resolve the issues, improve customer satisfaction and create a humanized experience online. It has sitelock and ballena partners for help them to make the best software. This software helps the large and small websites clients, real estate brokers and several professional teams.

It is a leading provider of live chat software built to cater the needs of enterprise customers. The main objective of this product is help your leverage live chat as part of your daily workflow.

As per my experience the product best thing about this product is a fastest online chat becoming contact between business and consumers.

Check Here :  LiveChat Review : A Better Live Chat Solution

WebsitAlive Review: Products and Features

Features of WebsiteAlive
  • Security: The product provides the 100% guarantee for protection of data transcript. The tool also protects personal information from authorized access through 250-bit SSL encryption, firewalls and access control technologies. The product has giving the security facility towards its users, allow and disallow the agent behaviour, role-based security, enterprise password management, provides the SSL encryption to protect data transmissions.
  • Customer support: The product provides the excellent customer support for its users by 24/7/365 with customer support team. The tool also provides narrated videos tutorials to its users for show you how it will work. with help of this videos you can changes your website layout.
  • Free trail: The tool provides the 30-days trail feature for newly customers and visitors to go through with functions of the products.
  • Supported Devices: The product is supported by the devices such as windows, linux, web-based and mac.
  • Integrations: This tool integrate with leading e-commerce systems, squarespace, facebook fanpage, magento and wordpress.
  • Platforms: Live chat agent can access any modern web browser such as google crome, internet explorer, firefox and Microsoft edge.
  • Language support: The product is available in USA and International language.
  • Proactive chat: The product offers the most robust proactive chat capabilities and to invite the users to engage with sale or service staff according to your requirement. It provides the automated live chat invitations.

Product and Pricing of WebsiteAlive

Products & Pricing of WebsiteAlive

The product is for small, medium and large enterprises with following plans and features:

AliveChat: $30 per month

  • 1 operator license
  • Unlimited chats
  • $20/ month additional license
  • Visitor window customization & Rebranding
  • Live chat & visitor monitoring
  • Auto triggered pop ups
  • Surveys & proactive reporting

AliveChat Plus: $50 per month

All Alivechat features plus:

  • $40/ month additional license
  • Full reporting suite
  • Admin rights for operators
  • Screen sharing
  • Record visitor traffic

Enterprise: Ask for customer assistance for quote

  • 1-on-1 consultation
  • Integration with business operations
  • Customized solutions
  • Unique marketing campaigns
  • Specialized support

Check HereLiveChat Review : A Better Live Chat Solution

Pros and Cons of WebsiteAlive

Pros

  • Free trail version: The tool provides the 30-days free trail version for its visitors and customers.
  • Mobile integration: The product offering applications or programs that are supported by android and ios mobile devices.
  • Easy Customization: The product helps in to use their live chat feature with your company branding. There is no need to go into HTML code of your website. It is good for small and medium enterprises who do not have expertise in coding.
  • Setup: It is an easy live chat software to install. There is no technical team is required for this easy installation process. Anyone who have computer or web skills can easily setting up with in short span of time. If you have any trouble shoot in install, then management team is available to help you.
  • Excellence customer support: The product provides the excellent customer support for its agents, customers and for agencies by 24/7/365 with customer support team.
  • Chat Analytic and management: The product is not only providing customer support but also help in marketing and sales strategies of your business. It offers you reporting and analytic feature that can help you get information on your customers. The tool also manage chat effectively manner and you can chat upto 20 conversations at same time. It can also transfer customers chat with each other.
  • Helps to more people in one time: The product helps the more people at the same time. Chat agents can serve upto 20 persons at the same time.
  • Protection of data: The product provides the 100% guarantee for protection of data transmission through internet. The product has giving the security facility towards its users, provides the SSL encryption to protect data transmissions.
  • Well designed applications: The product has variety of applications such as web app, desktop apps, live chat facility on mobile, Proactive chat and various applications shortcuts.
  • More convenient application: The product support easily sends helpful links to the customer through chat interface. It is more convenient for those people who are using it on mobile phone.

 Cons

  • No translation: The tool does not have any translation facility as like other chat providers. With translation facility you can easily chat with other clients that belongs from other countries.
  • Expensive: The product is more expensive from small users and various plans are expensive as compared to other products.

Customer Support

WebsiteAlive offers a real support free charge of services to its customers in 24 X 7 X 365 in a year (24 X 7 live support). The support team is available to assist you for vendor support. If any query or troubleshoot in this platform and have any query regarding its mobile apps, integration, desktop apps, policies, applications features, account basics, payments & billing and terms & conditions, then you can visit their help desk and a customer support team that provides the service to its customers. The product also offers interactive guide for trouble shoot in any functions of product. It always looking for ways to improve on its day to day operations.

You can contact to support assistance by following ways:

  • Live support
  • telephone
  • email or chat.

Refund policy

WebsiteAlive does not provide the refund policy towards its customers. All payments are related to products are final and not subject to refund. There shall be no refund policies or tools that are unavailable due to scheduled or unscheduled service outages. you can cancel your license at any time. After cancellation your license will stop the work immediately and, but the payments are not refundable.

Conclusion

WebsitAlive is an online communication company providing alive chat, alive dial, alive message, alive social and aliveconcierage to private or public companies. The product connects the business enterprises to meet the website visitors, resolve the issues, improve customer satisfaction and create a humanized experience online. The product has impressive security features, monitoring abilities and integration facility. It offers the robust, reliable, innovative and affordable services to its clients, helping the business organisation to communicate with their customers in real time.

In despite pros of this product there are some cons of product also such as the tool does not have any translation facility as like other chat providers. With translation facility you can easily chat with other clients that belongs from other countries. The product is more expensive from small users and various plans are expensive as compared to other products. The product is not provided any refund after cancellation of product.

In end of our product review, as per my opinion it is an excellent WebsiteAlive software tool for online business and customers, individuals who are already making a more income. If you are looking for online live chat with innovative features, then you don’t look further than WebsiteAlive. It is expensive for purchase of small business, large business entrepreneur to operate this. You must choose this tool according to your business needs and products. I suggest that once you better understand the use of notification bars and features, Invest the money in paid plans that work best for you.

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