Velaro Review : Best Enterprise Chat Software ( Expert’s Opinion )


Website Plugins Reviews / Thursday, March 8th, 2018

Velaro is a web based or well-designed platform offering live chat facility, web analytics and online marketing support for its customers. It provides the live chat solutions with click to call features for its customers. It is an ideal chat application for large and small companies. The product has impressive security features, monitoring abilities and integration facility. The product is fully customizing so, the companies or agents can modify chat buttons, surveys, proactive chats and chat windows. Proactive chat invites automated chat invitation after visitors make certain action on website. It is the number one live chat solution that helps you improve sales, lead generation and customer support. It is an application that enables the visitors on your website to chat live with your customers with the help of customer support. it can handle more customers as compared to phone agent and solves their problems quickly with canned responses. The main feature of this tool is an easy integration to other applications.

Velaro Company Overview

Velaro Review

Velaro is a global live chat software company that was founded in 2000 year. The headquarter of this product is in Elkridge, Maryland. It is a leading provider of live chat software built to cater the needs of enterprise customers. The main objective of this product is help your leverage live chat as part of your daily workflow.

As per my experience the product best thing about this product is a fastest online chat becoming contact between agents and companies. The product also provides the proactive chat engine with innovative and powerful features. It delivers the great experience while using on mobile phones.

Check Here : WebsiteAlive Review : Best Live Chat Software

Velaro Review: Products and Features

Features of velaro

  • Visitor monitoring: The product offers real time visitor tracking, rich, actionable insights on what visitors are doing and what they came from. It provides the 24/7/365 monitoring. The product also has a features of individual visitor history and previous chat & survey submissions.
  • Security: The product provides the 100% guarantee for protection of data transcript. The tool also protects personal information from authorized access through 250-bit SSL encryption, firewalls and access control technologies. The product has giving the security facility towards its users, allow and disallow the agent behaviour, role-based security, enterprise password management, provides the SSL encryption to protect data transmissions.
  • customer support: The product provides the excellent customer support for its users by 24/7/365 with customer support team. The tool also provides narrated videos tutorials to its users for show you how it will work. with help of this videos you can changes your website layout.
  • Free trail: The tool provides the 14-day trail feature for newly customers and visitors to go through with functions of the products.
  • Supported Devices: The product is supported by the devices such as windows, linux, web-based and mac.
  • Language support: The product is available in USA and International language.
  • Integrations: This tool integrate with leading e-commerce systems, CRMs, marketing platforms, content management systems and many more.
  • Performance management: The product has a feature of live chat performance management that make every chat better for its customer.
  • A/B canned response testing: The product A/B testing function create alternative version of canned responses that are automatically distributed when a rep chooses the original. It is a effective way to standardize messaging and improve the agent productivity.
  • Proactive chat: The product offers the most robust proactive chat capabilities and to invite the users to engage with sale or service staff according to your requirement. It provides the automated live chat invitations.
  • Sale and conversion tracking: You can track sale and conversion to measure your organisation success rate.
  • Platforms: Live chat agent can access any modern web browser such as google crome, internet explorer, firefox and Microsoft edge.

Product and Pricing Of Velaro

Velaro Pricing

The product is for small, medium and large enterprises with following plans and features:

Starter Plan: $19.95 per user

  • Click to chat
  • 500 visitors
  • 2 groups
  • 1 proactive chat rule
  • Basic branding
  • Personnel canned messages
  • Transcript history
  • CRM/Social/Goggle integration
  • 256-bit SSL security
  • All modern browsers
  • Mobile clients
  • Windows client
  • Email support

Small Business: $64.95 per user

Everything in starter plan plus,

  • Unlimited visitors
  • 5 groups
  • 3 proactive chat rules
  • Full branding & surveys
  • Agent survey
  • Sales conversion tracking
  • Customer satisfaction tracking
  • Coaching
  • Agent availability scheduling
  • Standard reporting
  • Report scheduling and export
  • Premium integrations
  • Phone support

Professional: $149.95 per user

Everything in small business plan plus,

  • 1 free admin license
  • Unlimited Groups
  • Unlimited proactive chat rules
  • Shared canned messages
  • Transcript forwarding
  • Click to call
  • Advanced reporting
  • Work flow & Queue based routing
  • Shared canned messages
  • A/B testing pre-chat surveys
  • A/B canned messages testing
  • Enterprise security

Enterprise: To ask customer service for quote rate

Everything in professional plan plus,

  • Enterprise reporting
  • Enterprise workflow & queue-based routing
  • Multi CRM integration
  • Enterprise data retention management
  • Administrative audit logging and reporting
  • Customized training
  • Success Manager access
  • 24/7 emergency support
  • Service level agreement
  • Redlined EULA

Pros & Cons of Velaro

Pros

  • Free trail version: The tool provides the 14-days free trail version for its visitors and customers.
  • Setup: It is an easy live chat software to install. Anyone who have computer or web skills can easily setting up with in 10 minutes. If you have any trouble shoot in install, then management team is available to help you.
  • Excellence customer support: The product provides the excellent customer support for its agents, customers and for agencies by 24/7/365 with customer support team.
  • Basic facilities: The product supported by the devices such as windows, linux, web-based and mac in USA & International languages.
  • Helps to more people in one time: The product helps the more people at the same time. Chat agents can serve three or more persons at the same time.
  • Protection of data (SSL): The product provides the 100% guarantee for protection of data transmission through internet. The tool also protects personal information from authorized access through firewalls and access control technologies. The product has giving the security facility towards its users, provides the SSL encryption to protect data transmissions.
  • Well designed applications: The product has variety of applications such as web app, desktop apps, live chat facility on mobile, Proactive chat and various applications shortcuts.
  • More convenient application: The product support easily sends helpful links to the customer through chat interface. It is more convenient for those people who are using it on mobile phone.

Cons

  • Expensive: The product is more expensive from small users and various plans are expensive as compared to other products.
  • Lack of notifications: It has lack of visual notifications of its applications.

Customer Support

LiveChat offers a real support free charge of services to its customers in 24 X 7 X 365 in a year (24 X 7 live support). The support team is available to assist you for vendor support. If any query or troubleshoot in this platform and have any query regarding its policies, applications features, account basics, payments & billing and terms & conditions, then you can visit their help desk and submit a request to customer support team that provides the service to its customers. The product also offers interactive guide for trouble shoot in any functions of product. It provides the excellent support in the world. If

It always looking for ways to improve on its day to day operations.

You can contact to support assistance by following ways:

  • Live support
  • telephone
  • email or chat.

Refund policy

Velaro does not provide the refund policy towards its customers. All payments are related to products are final and not subject to refund. you can cancel your license at any time. After cancellation your license will stop the work immediately and, but the payments are not refundable.

Conclusion

Velaro is a web based or well-designed platform offering live chat facility, web analytics and online marketing support for its customers. It provides the live chat solutions with click to call features for its customers. It is an ideal chat application for large and small companies. The tool provides the 14-days free trail version for its visitors and customers. It is an easy live chat software to install. Anyone who have computer or web skills can easily setting up with in 10 minutes.

In despite pros of this product there are some cons of product also such as the product has lack of visual notifications of its applications. The product is more expensive from small users and various plans are expensive as compared to other products. The product is not provided any refund after cancellation of product.

In end of our product review, as per my opinion it is an excellent Velaro software tool for online visitors and customers, individuals who are already making a more income. If you are looking for online live chat with innovative features, then you don’t look further than Velaro. It is expensive for purchase of small business, large business entrepreneur to operate this. You must choose this tool according to your business needs and products. I suggest that once you better understand the use of notification bars and features, Invest the money in paid plans that work best for you.

Give It A Try 😉 

Leave a Reply

Your email address will not be published. Required fields are marked *