LiveChat Review : A Better Live Chat Solution


Web Software Reviews, Website Plugins Reviews / Friday, January 26th, 2018

LiveChat is a well-designed platform or system that enable to use online marketing, web analytics and live support for its customers. The product offers real time website traffic and efficiency reports. This is the number one live chat solution that helps you improve sales, lead generation and customer support. It is an application that enables the visitors on your website to chat live with your customers with the help of customer support. It is a solution for e-commerce and customer care.

The product is more effective than phone or email. Livechat agent can handle 10 times more customers as compared to phone agent and solves their problems quickly with canned responses. The product also provides the 30-day trail for its new customers. It is the just simple communication application that allowed its customers to introduce the new channel of communication. The product also provides the best corporate level chat, customer monitoring and business handling data. The main feature of this tool is an easy integration to other applications.

LiveChat Company Overview

LiveChat Review

This is a global live chat software company that was founded in United States, in 2002 year. Currently, the product has more 23,000 customers that are growing their business with help of livechat. The company has more than 70 people team that developing and supporting the most efficient way to use live chat software for business. The main objective of this product is to reshape the face of online communication. It is the fast and intuitive live chat software that resolved the most of cases in short span of time. The product is available in 30 languages.

As per my experience the product best thing about this product is a fastest online chat becoming contact between customers and companies. According to customer view, chat is fast, uses a innovative communication method and gives the instant access to information for they want. As per businesses view, chat software is one of quickest ways to see a return on investment.

LiveChat Review: Pricing And Features

Features of LiveChat
  • Free trail: The tool provides the 30-day trail feature for newly customers and visitors to go through with functions of the products.
  • Supported Devices: The product is supported by the devices such as windows, android, iphone and mac.
  • Language support: The product is available in 30 language of countries such are USA, UK, Canada, China, Germany, Indian and Japan.
  • Huge network: The product has more 23,000 customers that incudes the small business, medium and large enterprises.
  • customer support: The product provides the excellent customer support for its users by 24/7/365 with customer support team. The tool also provides narrated videos tutorials to its users for show you how it will work. with help of this videos you can changes your website layout.
  • Security: The product provides the 100% guarantee for protection of data transmission through internet. The tool also protects personal information from authorized access through firewalls and access control technologies. The product has giving the security facility towards its users, provides the SSL encryption to protect data transmissions.
  • Applications: The product has variety of applications such as web app, desktop apps, live chat facility on mobile, chat windows on mobile and various applications shortcuts.
  • Integrations: This tool is an easy integration to other applications with google analytics, facebook, salesforce, mailchimp, dropbox, join.me and wordpress sites.
  • Visitor tracking: This is an online chat software that make a contact between the customers and visitors. It gathers the customer data, visitor information filtering and provides the encryption for data security.

Product and Pricing Of LiveChat

Product and Pricing of LiveChat

The product is for small, medium and large enterprises with following plans and features:

Starter Plan: $19 month to month (Billed annually)

  • Unlimited agent accounts
  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Regular Plan: $36 month to month (Billed annually)

  • Unlimited agent accounts
  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Enterprise: $59 month to month (Billed annually)

  • Unlimited agent accounts
  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple reporting
  • Staffing prediction
  • work scheduler

Enterprise Plus: $149 month to month (Billed annually)

    • Unlimited agent accounts
    • 60-day chat history
    • Basic chat customization
    • Ticketing system
    • Data security
    • Advanced reporting
    • Agent groups
    • Multiple reporting
    • Staffing prediction
    • work scheduler
    • Dedicated acc. manager
    • Product training
    • Software engineer support
    • Security assistance
    • Single sign on (SSO)

Pros and Cons of LiveChat

Pros

  • Excellence customer support: The product provides the excellent customer support for its advertisers, publishers and for agencies by 24/7/365 with customer support team.
  • Free trail version: The tool provides the free trail version for its visitors and customers.
  • Protection of data (SSL): The product provides the 100% guarantee for protection of data transmission through internet. The tool also protects personal information from authorized access through firewalls and access control technologies. The product has giving the security facility towards its users, provides the SSL encryption to protect data transmissions.
  • Well designed applications: The product has variety of applications such as web app, desktop apps, live chat facility on mobile, chat windows on mobile and various applications shortcuts.
  • More convenient application: The product support easily sends helpful links to the customer through chat interface. It is more convenient for those people who are using it on mobile phone.
  • Helps to more people in one time: The product helps the more people at the same time. Chat agents can serve three or more persons at the same time.

 Cons

  • Expensive: The product is more expensive from small users and various plans are expensive as compared to other products.
  • Unlimited features on mobile: Most of mobile phones does not support the live chat software such as iphone has not able to support live chat applications.

Customer Support

LiveChat offers a real support free charge of services to its customers in 24 X 7 X 365 in a year (24 X 7 live support). The support team is available to assist you for vendor support. If any query or troubleshoot in this platform and have any query regarding its policies, applications features, account basics, payments & billing and terms & conditions, then you can visit their help desk and submit a request to customer support team that provides the service to its customers. The product also offers interactive guide for trouble shoot in any functions of product. It provides the excellent support in the world. It always looking for ways to improve on its day to day operations.

You can contact to support assistance by following ways:

  • Live support
  • telephone
  • email or chat.

Refund policy

LiveChat does not provide the refund policy towards its customers. All payments are related to products are final and not subject to refund. you can cancel your license at any time. After cancellation your license will stop the work immediately and, but the payments are not refundable.

Conclusion

LiveChat is a well-designed platform or system that enable to use online marketing, web analytics and live support for its customers. The product offers real time website traffic and efficiency reports. It is the number one live chat solution that helps you improve sales, lead generation and customer support. Currently, the product has more 23,000 customers that are growing their business with help of livechat. The company has more than 70 people team that developing and supporting the most efficient way to use live chat software for business.

In despite pros of this product there are some cons of product also such as the product has not provided any refund after cancellation of product. Most of mobile phones does not support the live chat software such as iphone has not able to support live chat applications.

In end of our product review, as per my opinion it is an excellent live chat software tool for online visitors and customers, individuals who are already making a more income. If you are looking for online chat   with innovative features, then you don’t look further than LiveChat. It is expensive for purchase of small business, large business entrepreneur to operate this. You must choose this tool according to your business needs and products. I suggest that once you better understand the use of notification bars and features, Invest the money in paid plans that work best for you.

Give It A Try!!!

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