BoldChat is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time.
This tool provides live chat, email, messaging and social channels for customers. It offers the live chat software including chat, email and call tools. The product offers proactive chat engine to help the websites drive more conversions and conversations. You can create an account with this product only a few seconds. After login, you can view the chat, visitors and report. It is a popular software that provides the live chat services to its clients. The tool is easily set up, installed and accessible via PC software, online interface and mobile phones.
The product also provides the 10-day trail for its new customers. It is the just simple communication application that allowed its customers to introduce the new channel of communication. The product has also a free chat plan and only allows one login, does not include any reporting or visitors tracking. The product is more effective than phone or email. It is an application that enables the visitors on your website to chat live with your customers with the help of customer support. It is a solution for e-commerce and customer care. The product offers real time website traffic and efficiency reports. It is the number one live chat solution that helps you improve sales, lead generation and customer support.
BoldChat Company Overview
This is a live chat software or tool that was acquired by LogMeln based in Boston in 2012. (NASDAQ:LOGM) is a global public company that was founded in 2003 year. It is the one of world’s top 10 Saas companies that have more than 3000 employees and having 18 global offices across the world. It is the provider of cloud based remote connectivity software, IT management and customer engagement. BoldChat or Bold360 is the live chat product or software of LogMeln.Inc that provides the customer engagement service solution used by thousands of retail, financial services, manufacturing, software and telecommunications groups.
As per my experience the product best thing about this product is a fastest online live chat software. This is a world class live chat solution that built with robust and powerful technology. The product also provides the proactive chat engine with innovative and powerful features. It delivers the great experience while using on mobile phones.
BoldChat Review: Features & Products
- Free trail: The tool provides the 10-day trail feature for newly customers and visitors to go through with functions of the products.
- Supported Devices: The product is supported by the devices such as windows, iphone and mac.
- Language support: The product is available in various language of countries such are USA, UK, Canada, and international.
- customer support: The product provides the excellent customer support for its users by 24/7/365 with customer support team. The tool also provides narrated videos tutorials to its users for show you how it will work. with help of this videos you can changes your website layout.
- Integrations: This tool is an easy integration to other applications with google analytics, saleforce, Zendesk and Geofluent by Lionbridge.
- Live chat: The product is offering live chat solutions for its client by delivering proactive chat, visitor monitoring and many more.
- Mobile Engagement: The product delivers the great experience with unique mobile chat that interacts with customers in a way that matches their habits, expectations and devices.
- Omni channel engagement: The product discovers the power of video chat, email management, auto answers and many more.
- Security: The tool protects personal information from authorized access through firewalls and access control technologies. The product has giving the security facility towards its users, provides the SSL encryption to protect data transmissions.
- Applications: The product has variety of applications such as web app, desktop apps, live chat facility on mobile, chat windows on mobile and various applications shortcuts.
- Convert and earn: The product is built to help you to improve online conversations and take control of your sales funnel with real time customers insights so that you can increase the conversion rates.
BoldChat Review : Pricing & Plans
The product is for small, medium and large enterprises with following plans and features:
Starter Plan: It is a market leading live chat and email experience.
Contact the vendor for a quote
- Live chat on desktop and mobile, proactive chat, email, canned messages.
- pre and post chat surveys, visitor monitoring, canned messages.
- customization, file transfer, co-browsing, reporting.
- Integrated agent workspace.
- Automatic distribution.
- skilled based routing.
- Data obfuscation.
- permissions control.
- Data residency options.
Plus Plan: It is a single interface for Omni-channel engagement and support.
Contact the vendor for a quote. Everything in starter plan plus:
- In app mobile chat
- Self service
- Facebook messenger
- Text messaging
- Video chat
- Remote control
- Agent custom wrap
- Chat experiment engine
- Authenticated chat
- Single sign on support
- Data retention administration
- Zendesk integration
- Code free integration
Pros and Cons of BoldChat
- Easy to setup: The product provides the small snippets of HTML that need to be pasted on your website.
- Powerful: The product has various innovative and powerful featured plans such as proactive chats, customized windows and pre-post chat forms.
- Excellence customer support: The product provides the excellent customer support for its advertisers, publishers and for agencies by 24/7/365 with customer support team.
- Free trail version: The tool provides the free trail version for its visitors and customers.
- Protection of data (SSL): The product provides the 100% guarantee for protection of data transmission through internet. The tool also protects personal information from authorized access through firewalls and access control technologies. The product has giving the security facility towards its users, provides the SSL encryption to protect data transmissions.
- Well designed applications: The product has variety of applications such as web app, desktop apps, live chat facility on mobile, chat windows on mobile and various applications shortcuts.
- Customization: The product chat windows are entirely HTML based, you can make significant customizations by accessing entire window code from client application.
- Proactive chats & Live chats: The product provides the live chat and proactive chat services towards its clients or services.
- Expensive: The product is more expensive from small users and various plans are expensive as compared to other products.
- Unlimited features on mobile: Most of mobile phones does not support the bold chat software only iphone has able to support live chat applications.
BoldChat offers a real support free charge of services to its customers in 24 X 7 X 365 in a year (24 X 7 live support). It offers the high touch technical support through a variety of channels to every customer. The support team is available to assist you for vendor support. If any query or troubleshoot in this platform and have any query regarding its policies, applications features, account basics, payments & billing and terms & conditions, then you can visit their help desk and submit a request to customer support team that provides the service to its customers. The product also offers interactive guide for trouble shoot in any functions of product. It provides the excellent support in the world. It always looking for ways to improve on its day to day operations.
You can contact to support assistance by following ways:
- Live chat support
- email or chat.
BoldChat does not provide the refund policy towards its customers. All payments are related to products are final and not subject to refund. The product offers you with a pro-rata refund on standard or premium plans.
BoldChat provides live chat, email, messaging and social channels for customers. It offers the live chat software including chat, email and call tools. The product offers proactive chat engine to help the websites drive more conversions and conversations. You can create an account with this product only a few seconds. This is a world class live chat solution that built with robust and powerful technology. The product also provides the proactive chat engine with innovative and powerful features. It delivers the great experience while using on mobile phones.
In despite pros of this product there are some cons of product also such as Most of mobile phones does not support the bold chat software only iphone has able to support live chat applications.
In end of our product review, as per my opinion it is an excellent BoldChat software tool for online visitors and customers, individuals who are already making a more income. If you are looking for online chat with innovative features, then you don’t look further than BoldChat. It is expensive for purchase of small business, large business entrepreneur to operate this. You must choose this tool according to your business needs and products. I suggest that once you better understand the use of notification bars and features, Invest the money in paid plans that work best for you.